.

What are the Warranty Terms?

3 years from the date of purchase

What is covered in the warranty?
Warranty covers the original purchaser that its products are free from defects in material and workmanship.

What Is Not Covered in the Warranty?
That the Seller shall not be responsible for the natural breakdown of materials that occurs inevitably with extended use (e.g., Ultraviolet (UV) light damage on tents, exhausted zippers), or defects caused by accident, abuse, alteration, animal attack, storm damage, misuse or improper care.

What Will We Do:
If after inspection we find that a product failed due to a manufacturing or material defect, we will repair or replace the product, at our option, without charge.

How to Obtain Warranty Service:
Return the product, freight prepaid, to the OutdoorFun4U Customer service department. For return authorization e-mail our office and obtain an Authorization number. Authorization numbers are valid for 30 days from the date of issuance, and must be obtained within 30 days of ship date. Returns will be handled in timely manner Collect shipments (COD) or shipments without return authorization will not be accepted.

What to do if you need repairs?

If your Product needs service or repair due to normal wear and tear, animal attack, accident or some other reason that is not covered under the warranty we will provide the necessary service for a reasonable charge, plus shipping and handling. We require that products accepted for any repair must be properly cleaned according to our recommended care instructions. Please send your product or component that requires repair (e.g. tent fly), postage prepaid, along with a description of what needs attention.

Return Policy

Buyers wishing to return merchandise to us must first e-mail our office and obtain an Authorization number. Authorization numbers are valid for 30 days from the date of issuance, and must be obtained within 30 days of ship date. Returns will be handled in a timely matter.  If the item is returned just because you have decided you no longer want the item or changed your mind shipping will be your responsibility and a re-stocking fee (5%) will apply.  

BACKORDERS

All in-stock items are shipped at time of order; out-of-stock items will be placed on backorder and customer will be notified. All backorder items will be shipped at the time the product becomes available. If backorder period exceeds 30 days, we will notify customer prior to shipment release. In the event of partial shipment, each shipment will be billed separately. Backorders are shipped at prices in effect when the item was ordered.

CANCELLATIONS

All orders (including backorders) may be cancelled with no additional fee prior to shipping. (Orders are shipped when shipping labels and tracking numbers have been generated). Cancellations must be made or fax; WE WILL NOT CANCEL AN ORDER OVER THE PHONE. If order has been shipped it may be returned following the return policy guidelines listed above. CUSTOM ORDERS CAN’T BE CANCELLED.

TERMS OF SALE

ALL ORDERS  must be paid for at time of purchase. Payment may be made by VISA, DISCOVER, MASTERCARD and AMERICAN EXPRESS, we will not ship C.O.D. All shipping costs will be included in the billing invoice.  OutdooorFun4U reserves the right to IMMEDIATELY withhold shipments in the event that customer fails to comply with agreed-upon terms of sale.

 SHIPPING

2day shipments are generally sent via DHL; express orders are generally sent via DHL Dealer may specify shipment service (i.e. ground, 1-day, 2-day, 3-day),  
 
We ship Monday through Friday. All orders placed until 3:00 PM EST, will be ship on the following shipping day.